BODY LANGUAGE

//Body Language//

We all do communicate with one another through our look as well as what we do say and how do we sound. In fact what our body is doing while we are talking (i.e. the body language) could often play much greater part in the communication than we do think.

*Most obvious form of the paralanguage is the body language or the kinesics . This is a language of the gestures, expressions, and the postures. In North America, for the instance, we commonly use arms and shake hands and say good-bye, point, count, express an excitement, beckon, warn away, a threaten, etc. In fact, we will learn many subtle variations of each of the gestures discussed above and make use of these gestures situation. We will use head to either say yes or to say no, to smile, frown, and wink acknowledgement or flirtation. The head and the shoulder in combination may shrug to indicating that we do not know something about the topic.

*The eye contactThe eye contact helps to create the better interaction and the rapport with the listeners. Always try to look at listener at the end of the sentence to reinforce a message in that sentence.

*The gestureThe gestures can help to give your voice the extra energy and the confidence Try to gesture on some of the key words – this will give the words a greater emphasis.

*The PresenceAdopt ‘Anchor Position’ whenever you do want to keep the body language calm and controlled. While sitting do keep the small of back into back of the chair. This will help and support your posture and do maintain the energy and the confident style. Aim to keep the body language open and be relaxed all the times. Physical attitude can affect the psychological attitude.

*The Movement and the SpaceBe sensitive towards the people’s space and try not to intrude into it. To achieve the report when speaking to others try to match up the levels –like either both are sitting or standing with a body angled in towards other person.

PRESENTATION SKILL

//Presentation Skills//

Remember nobody is born as natural speaker. Of course we can bawl the heads off and make heck of the noise when we were been born - but it is is not quite same!
*Greatest speakers today have not just become great overnight! They do have spent lot of time practicing reviewing and reading about the way to improve getting the specific one-to-one feedback on how to improve and also having lots of specialized training and the coaching.
*It will take time and also effort to read absorb and apply. It will also takes time and efforts to attend the training courses or the seminars and get a good professional training. If we want to differentiate yourself at the work by becoming great presenter however then it is something which is certainly worth investing the time in.
*There is the simple structure into which nearly all the presentations must fit. This comprises of the three clearly identifiable parts - Introduction followed by the main body and finally the conclusion.
*Often this is expressed as:
(a)Tell what you are going to tell them
(b)Tell them
(c)Tell what you have told them.
*The good guide for breakdown of the presentation is 10/80/10 rule - where the introduction and the conclusion are each allotted of 10% of a presentation time with a main body comprising of about 80%. For example the 30 minute presentation should have 3 minutes for introduction and conclusion each and the main body lasting for 24 minutes. This formula may be applied for any length of the presentation - as it do reflects the good breakdown from audience’s perspective.

TIME MANAGEMENT

//Time management//
Are you always sort of time? Do you often have the feeling at the end of the day that you have not accomplished enough for that day?

Time management is the key.

*Any successful business needs very good time management skills. You can accomplish difficult tasks which look like a mountain that cannot be climbed by breaking them up into smaller tasks.

*Make a list of all tasks that have to be completed over a period of time. Allocate a time frame to complete them. And try to stick to that time schedule. Reward yourself for completing them.

*Don’t put off any task. The primary reason to procrastinate is that the task could be unpleasant. Try to complete the unpleasant task first.

*Write down what you do everyday. At the end of the day analyze the list. You will be able to find out where you are wasting your time.

*The most important part of time management is to write down all the tasks that have to accomplished and number them by importance. The first task in the list is the most important and so on. Set a time frame to accomplish that task. As soon as you complete the task take it off the list.

*Examine the list each day. If some tasks become more important bring it to the top of the list. Make clear plans to carry out different tasks.

*Don’t accept tasks when you are pressurized by others, for which you have no time. Stick to the tasks that are important to you.

Stress Management
*Stress at work is inevitable. Hard to achieve targets, overbearing bosses are some of the reasons for the increased stress in work place. There are some of ways of reducing stress at the workplace.

*When you feel stressed out talk to a colleague, share a joke. Humor is one of the best stress busters.

*Exercise is another stress reliever. Take a walk. Few minutes out side the building, a change of environment will do wonders to relieve your stress. If you have a park next door it is even better. You can jog in the park for a few minutes.

*Have a cup of coffee, drink a glass of water. Relaxing few minutes away from the work environment will invigorate you.

*Another great stress buster is a short nap. This is possible for people who work at home.

*Yoga and meditation are great stress busters. Meditation takes your focus away from the cause of stress and helps you to relax completely.

*Pets often are great stress busters. There is nothing like having a dog at home. Even a pet cat or a budgerigar would be of help in reducing stress.

*Go away on a holiday with the family, to a holiday spot. The fun and frolic will help you rejuvenate.

*Several small girls in a class were shown two pictures. One picture was that of a person chopping wood and the other was that of a person reading a book. They were asked to identify who was at work and who was relaxing. All except one girl identified that person chopping wood was working and the person reading was relaxing. The teacher did not know the father of the girl who had identified the person chopping wood as relaxing, was a scientist who chopped wood for relaxation. And she was marked wrong.

*It all depends on an individual as to what relaxes him. You have to identify what relaxes you.
*If nothing works if you still think your job is stressful you can consider an alternate job.

BUSINESS COMMUNICATION--LISTIENING SKILL

//Business Communication - Listening Skills//

Listening skills are a very important part of any effective communication. Unless you carefully follow what you hear, you will not be able to respond to it effectively. Listening skills can be improved with practice.
*Listening is important whether you are having a conversation with another person or listening to a presentation.
*Listening is much more than just hearing. What you have heard should register in your mind.
*Closely follow the content and try to understand what is being said. Concentrate hard and don't let your mind wander when you are listening.
*One trick to keep focused is trying to anticipate what the speaker says, in advance. When you are having a conversation don't interrupt and talk only when the other person has stopped. It is not only bad manners to interrupt, but also adversely affects your understanding of the subject.
*Don't think of what you are going to say next, when you are listening. It is not possible to concentrate on more than one thing at the same time.
*You should try to understand at least the main points of what is being said.
*Try to mentally summarize what you are listening to.
*Try to find out what is beneficial to you from what you are listening.
*Concentrate hard
*Closely focus on the content
*Closely focus on the important ideas

LEDERSHIP SKILL DEVELOPMENT

//**LIDERSHIP SKILL DEVELOPMENT**//

The skills development is only as good as a theory behind it. In the other words, before you could do practice, you should know and understand intellectually what should have to be done.

Let us say you do have a new fax machine. You just have explained a little bit of how a machine will work, bits, bites, the group 2 and group 3, dedicated lines and the digital. In fact, you just have explained a process to your trainee. Do you say, Here, you know do it, and simply walk away or actually show them all? Sometimes, it is better to show people what to do with the demonstration before a dreaded words, You try out.

*Practice
Some of the leadership skill development efforts will require few minutes; others do take hundreds of hours. In a hundreds of hours category, we are becoming persuasive speaker. Even those with the great aptitude blessed with the large dose of the talent should practice endlessly to get really good.
On other hand, learning how to make the positive first impression it do takes less than 30 minutes since theory is not that complicated. However, one should still practice few number of times to get good at doing it.

*Motivation
The standard assessments are very good at measuring some of the things, but they cannot measure the motivation. In our development model, the person who is serious about the leadership skill development should be internally motivated to perfect a component skills required to be the transformational leader. It is unrealistic to expect any of the teacher or the coach to motivate a apathetic or a lazy to excel the leadership development.

*Feedback
The management professor have once mentioned that, "development of the leadership skills do requires feedback." Unfortunately, the behavioral feedback is commonly not done in most of the training programs.
There exists two ways to get the feedback: do it yourself or let others to do it for you. But we recommend skilled coaches who can provide the positive and negative feedback.

*Self-Mastery
This is a term for perfection to "become all that you can be." This is the special state of the mind when the skill developed runs largely in a unconscious.

sum Skills of LeadershipGetting and Giving the Information is probably important competency required of the leaders. If you cannot communicate effectively, then none other leadership skill will do compensate for this lack. First and the foremost thing is, you should be able to exchange the information effectively and accurately.

*Understanding the Group Needs and Characteristics
It is very essential that we do first understand ourselves and our own needs and the characteristics. Only then we can know and understand the other people's needs and characters. This understanding will hopefully come naturally as we mature, creeping over us like a ivy winding about the tree. By directly exploring and encouraging the discovery of these kinds of personality traits, we can do accelerate maturing of the leader, adding the fertilizer to ivy and the tree. About Understanding the Group Needs and the Characteristics.

(a)Knowing and Understanding the Group Resources.

(b)Recognize the knowledge and the use of the group resources as the major technique in bringing the group together and creating a commitment to the common goals.

(c)Recognize that the resources are theoretically limitless, and that the leader's and the group's the ability to recognize and utilized the diverse resources tremendously affects what a group can accomplish.

(d)Involve more and more people in active leadership by giving each of them a part according to his or her resources.

(e)Evaluate a impact availability of the resources has on doing the job and maintaining a group.
Controlling a Group

(f)Recognize how his own behavior will influences and can control others.

(g)Distinguish between the controlling group performance and setting an example.

(h)Identify the control as the function of group, or of the facilitator, and advantages and disadvantages of each having this responsibility.

(i)Identify the different techniques for controlling the group performance and the suitability in a different situations.

(j)Deploy the group resources to best interests of a group while encouraging the personal growth.
(k)Evaluate the leadership performance in terms of the group performance.

*Counseling.

Counseling is the private talk with someone which helps the individual to solve a personal problem. As a leader, people will do come to you with the problems. Because you are the leader, you will spot the people with problems. You cannot turn them away or will just let them suffer, because a ignored problem, if serious, almost inevitably will become a group problem. Counseling is been considered pretty difficult. The professional counselors, like the vocational counselors, clergymen, lawyers, bankers, teachers, psychiatrists and others, sometimes you will spend years learning how to counsel in their fields. People often will pay large amount of money to be counseled.

*Setting an Example
Setting an Example is the personal behavior independent of any external influences. While very simple competency on its face, none is more important. Fail to demonstrate this competency to the members of your group, and you will be doomed to the negative results. No matter how good the line you talk, if you do not match it with your behavior, you will not get any respect and will find it increasingly difficult to get a group to work with you.
It might be more difficult under some of the circumstances to set the positive example, but that will not stop you! Setting an Example is where your backbone will show. If you have the character, if your character has the integrity--that is, if who you are on outside is been lined up with who you are on inside--you will accomplish a far more than you may imagine possible. For this kind of the leader, as long as he do takes care of all his follower's needs, enjoys respect, loyalty, and love.

*Representing a Group
Representing Group is accurately communicating to the non-group members a sum of the group members ideas, feelings, etc., and vice versa. A leader should represent his team on the great variety of the issues. Some of these issues and a need for the decision representing a group interests will be known well in advance; and others will not be.
Under any of the circumstances, to faithfully represent a group, you should:
Fully understand nature of the problem.

(a)Know how a decision was been reached and be able to communicate this to others.

(b)Accurately and responsibly do communicate from and back to a original group.

(c)Realize that the other groups might derive their entire picture of the other group through you,

(d)the representative. You should be consistent, possess the integrity, and be fair to all the parties.

*Problem-Solving
Effective use of the problem-solving will do more than any other competency to advance both getting a job done and keeping a group together. It is the "umbrella" competency in all its effect on the variety of issues. The problem-solving is useful both in the group situations and in the one-on-one.

*Evaluation
Evaluation attitude is the predisposition to continually examine and analyze all our efforts. Evaluation is very critical component of cyclical learning process. It will not occur just formally at conclusion of the activities, but also informally as well, by all been involved, throughout a project or task. An Evaluation Attitude is one of the principals which form a basis of White StagLeadership Development Program.
One who will apply this attitude or the technique will be aware continually of the objectives of his learning's and will do attempt to measure his growth towards them.

*Sharing the Leadership
Sharing a Leadership translates on one level into the "styles" of the leadership. Depending upon the job and a group, certain ways for a leader to work with a group will be more appropriate than the others. It will also identifies some generic roles groups have which can be distributed among all the members.
Sharing the leadership is a key function of the leader. Ability to extend herself, to accomplish the jobs greater than a person alone can handle, is one of a key elements of the society's success today. Never has the society been so productive.

LAUGHTER-BEST MEDICINE

LAUGHTER – BEST MEDICINE
The vast body of jokes and anecdotes which relate to the medical profession, is perhaps a testimony to the psychological necessity of humour.
It is a well-known fact that health and cheerfulness mutually budget each other. We know now, that happy people get ill less often than those who are chronically miserable and anxious. Your mental attitude simply must be a hopeful one, and you must avoid worry at all costs. Worry can put you into a wheelchair with rheumatism and arthritis.
Research also shows that worry can even cause tooth decay! Unhappy feelings are known to bring about changes which upset the body’s natural calcium phosphorus balance, leading to cavities. And as for women, few things can age and affect a woman’s beauty as quickly as worry. It turns the hair grey, and in some cases, even make it fall out. It can ruin the complexion. And it can bring on all kinds of skin rashes, eruptions and pimles.
In contrast, those who se the bright side of life and remain optimistic are unlikely to go down with stress-related disorders.
It is of vital importance for those who take life too seriously to learn to laugh. Humour is at its best, its funnies when the person is down and out and yet trying to overcome his plight. Laughter is undoubtedly the best relaxant. French neurologist, Henri Rubenstein states in his research papers that even one minute of laughter can give the body upto 45 minutes of therapeutic relaxation. Laughter, it appears has much the same effect on the body as regular physical exercise.
When we laugh we secrete hormones that stimulate the heart and act as natural, painkillers. Stress is reduced calories are burned off and digestion is improved.
Laughter creates internal warmth. It relaxes and stimulates at the same time. And as it sends more oxygen to every cell in the body, laughter can also serve to speed tissue healing and stabilize many body functions, helping to strengthen them against infection and abnormal growth. Cheerful people, the doctors say, resist disease better than dejected ones.

COMMUNICATION-SPEAKING AND LIDTENING

ADOPT WINNING STRATEGIES THROUGH IMPROVED COMMUNICATION SKILLS

Someone has said: “No time like the present”. When one has decided upon something, one must act right now. The forge is ready impatiently waiting for the momentus strike of the Smith. Time is like an arrow; once it is let off, it won’t come back, time wasted cannot be recovered. Every golden moment of life is precious and only the weak –knead and feeble-minded let the time slip through his fingers and weep when the loss becomes irreparable. Time is more precious than money, time is life have been experts in time management and are seldom given to sloth and lethargy. So take care you time starts now. Today, this moment is yours------.
Right now you adopt some winning strategies: a) you learn some ways to improve your communication skills. B) you be ambitious, because ambition plays a very significant role in one’s career. It is the person’s desire to achieve a position that makes one strive towards that direction. Indeed, one must have a set target before him without any ambition or target, one cannot achieve any rightful position in one’s life. So, ambition to a larger extent would determine your career position.
COMMUNICATION-SPEAKING AND LISTENING
Whether you are the speaker or a listener, asking question facilitates an exchange of information.
Ask questions of your listeners to:
*Clarify your message
*Improve understanding
*Get deeper into the issues.
*Discover motives.
* Show interest by asking question of the speaker’s ideas and experiences.
*Avoid questions that pry into personal matters. Be sensitive.

I) KNOW WHAT YOU WANT TO SAY : By listening thinking and formulating your thoughts before you speak, you will increase your effectiveness as a powerful communication.
*Think before you talk.
*Know your message.
*Get to the points quickly. Then it is easier for the listener to remember what you said.
*Know the outcome you want from your conversation.
*Practise the power of persuation. Almost everything you say is an attempt to persuade the other person to accept your point of view.
*For successful networking, plan in advance what you want to say and what you want to accomplish.
*Know something about the people you’ll be taking to.
II. CONTROL FEAR :- Fear is a defence mechanism to protect ourselves. We fear destruction of our self-esteem. Who we are is precious to us. Others words about us can seem like building block either supporting us or crashing in on us. Fear focuses on the worst thing that can happen. “I’ll forget what I am going to say. I’ll be humiliated. I’ll panic I’ll stop breathing.” Instead shift your focus with the following tips
Focus on the …........................
*Listener (not yourself)
*Message (not the words)
*Success ( not the alternative)
*Visualize a positive outcome.
*Take deep breathe release, and be yourself.
*Do your homework, know what you want to say.
*Control your negative self talk.
*Speak from the heart rather than the ego.
III) STOP TALKING AND LISTEN:
Conversation should be like a tennis match, each person having a turn to give and receive. The true art of conversation is talking and listening. .
*Allow your conversation partner to speak
*Respect the other person’s point of view.
*Concentrate on the conversation. Only hearing (while thinking about what you will say rather than actively listening will cause you to miss vital information.
*Help individual(s) resolve their own problems with patient listening. Individuals have the ability to solve their own problems.
IV) THINK BEFORE YOU TALK
*If you give attention to what you will say, you will say you increase your chances of persuading the other person to your point of view. You will also decrease the chances of making a mistake or social blunder.
*Pause, think and consider what you want to say.
*Choose appropriate words that clearly express your message.
*Decide on the tone you want in your conversation.
*Determine the outcome you want from your interchange.
*Know your audience and if possible, their view points and level of understanding about the subject matter.
*Shape your message to be easily understood.

V) BELIEVE IN YOUR MESSAGE
Believe in your message this is the cruse of any successful communication. When you passionately believe in your message, your verbal and non-verbal communications will flow freely.
*Speak with passion and conviction.
*Allow your feelings, delivery, body language and voice to flow naturally.
*Show your enthusiasm.
*Allow faking it or you risk losing your credibility.
VI) REPEAT MAJOR POINTS
Repetition reinforces the speaker’s main points and aids in listener’s retention.
*Know your major points.
*Paraphrase, as needed, in different ways throughout your conversation to re-emphasize.
*Tactfully ask your listener for feed back.
*Ask questions that will indicate the listener understand your main points.
VII) FIND OUT WHAT YOUR LISTENER WANTS
To gain the most from any conversation, focus on your listener. Ask questions and listen to the response.
*Ask questions, lots of questions.
*Use open-ended questions.
*Rephrase questions or responses for the listener to ensure shared understanding.
*Offer alternatives/suggestions for the listener to evaluate.
*Define terminology so there is less chance of misunderstanding.
VIII. ASK QUESTIONS.
Whether you are the speaker or listener, asking questions facilitates an exchange of information.
*Ask questions of your listener to
*Clarify your message.
*Improve understanding.
*Get deeper into the issues.
*Discover motives.
*Show interest by asking questions of the speaker’s ideas and experiences.
*Avoid challenging the listener’s questions and recognize the consequence if you do, You may !
(A)Stop flow of information.
(B)Offend or hurt feelings.

LEDERSHIP SKILL

Leadership Skills
Leadership quality incorporates many of the diverse skills and the qualities, and for many of the people it does not come naturally. Good leader is a one who can find balance in managing, disciplining, delegating, instructing , encouraging, and sympathizing. Good leader do strives to accomplish the goal common among most of the leaders: to make the people believe in your vision, make them follow you, and do whatever it do takes to get a job done.
As the manager/leader, all the eyes are on you. You will be representing the company; do choose your words carefully, be confident leader, and do make your presence known without being haughty or condescending. No person wants to feel like as if they are at a bottom of totem pole, so as the leader, do relate to your employees, try to be on their level, and do set examples. The people like to emulate the leaders, and if you are conscious of all your actions, the people will follow your lead and will strive to reach the top. All the parties will profit.
Since the leadership is not inherent in most of the people, a wise leader must work with others to help them out to develop their own leadership skills and the style; education is the key factor to the successful leadership. It is not easy task to get everyone to work together amicably for good of the common goal, but this can be done. Good leader do sets a tone for each and every project and will helps to motivate a team to do the best it can do. Good leader also know to give credit to people who have done good job.

Leadership Qualities
A leader should have:
*Vision of where he/she is going.
*Ability to do communicate well to the his/her followers.
*The shepherd’s heart for his/her people who work under.
*Understanding of a role of management as it will relates to the leadership.
*Deep desire to go on learning new things.
*Resolve to handle pain which comes with the leadership.
*Anointing of Spirit of the God in his/her life.

LEDERSHIP DEVELOPMENT MODEL

Leadership Development ModelWe do live in a paradoxical world. At one level, we are been expected to learn the entire life, many of us who are spending 16 or more years getting the formal education. But no where in this process anyone did teach us how to learn to recall the things, so if even we are exposed to the sound ideas, most of them have been forgotten.
To make the matters worse, very few of us know how to turn the useful theory into a real world skills. Traditional training model still which is commonly been used is that if you do practice once, you will know how to do the things. A real world will not work like that, you should have to practice many times before the skills are been mastered.

A model stresses that the leadership skill development is learning how to master the process of skills development. To do that, we need a proper mixture of the feedback, the motivation, the practice and the theory.

We will provide the Skills Development Model so we can more quickly develop the expertise. It will minimizes the frustration by using the combination of sound theory combined with the repeated practice to have the individuals perfect skills and the behaviors.